Adult Protective Service Practice Exam

What is one responsibility of the Hotline counselor?

1. Check for prior reports

2. Determine if the victim has capacity to consent

3. Process statewide alerts

4. Consult with the victim directly

The correct answer is: Check for prior reports

One responsibility of the Hotline counselor is to check for prior reports related to the individual seeking assistance. This task is crucial because it helps the counselor to understand the history and context of previous interactions involving the person in question. By reviewing prior reports, the counselor can identify patterns of abuse, neglect, or exploitation that may inform their current evaluation of the situation. This historical perspective allows for a more informed response and aids in assessing whether the current concern represents a recurring issue. In checking prior reports, the counselor can gather information on any existing interventions that have been attempted or any ongoing risk factors, which is critical in formulating appropriate responses and support strategies. Understanding the background helps establish a comprehensive view of the situation, ensuring that the current assessment is thorough and tailored to the individual's needs. This foundational step is essential for making informed decisions regarding the welfare of the adult in question.